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“Scanning created jams in the airport and in general was contrary to operators’ objectives of increasing their volumes,” believes Hassan Al-Aridi. By the way, today the annual flow from Russia is about 150 thousand tourists, and, according to Natalia Vorobieva, General Director of Natalie Tours, the market can grow to 300-350 thousand a year. Furthermore, in addition to objective problems, scanning caused subjective discontent: a high percentage of tourists going to the Emirates are affluent customers (more than 60% of tourists book expensive hotels), who did not like being treated as potential “criminals”.
Russian operators viewed this innovation as a positive development. Meanwhile, according to Andrei Zorin, UAE Department Manager of Russian Express, the abolition of scanning may also have negative consequences. “Until recently, when the names and surnames matched, the tourists’ identity was established by the retina. Now there is a possibility of refusals on entry,” the expert says.



