Meanwhile, Russian experts point out that errors within on-line booking systems are frequent: ‘however, usually systems ‘make mistakes’ in favor of airlines not passengers’, said Dmitry Gorin, General Director of Inna Tour. Nevertheless, sometimes tourists are to be blamed. Thus, Russian tourists manage to fly with somebody else’s tickets but their passports, facing difficulties on the way back to Russia. Furthermore, Maxim Ivanchenko, Director of air Traffic Department of Transtour Service, mentioned an interesting episode from his own experience: ‘a girl got married and changed her second name. But going to spend a honeymoon in Nice she discovered that a ticket having bought in advance had her family name’.
Aram Antonyan, General director of Bolero-Tour, remembered a situation with Aeroflot involved, when the airline company sent a telegram informing its partners about the change of its inner currency rate. Several hours later they said that the currency rate previously announced was wrong. Thus, Bolero-Tour had to accept the situation and to bear certain expenses.